Southampton, UK - May 2016
We had booked the Ibis Southampton for a night before our unforgettable Iceland cruise on Celebrity Eclipse.
The hotel lobby was modern, bright and friendly. The rate of the rooms was excellent. As was to be expected from an Ibis, the hotel was functional and modern and the rooms small but practical and clean.
Unfortunately, they had lost our booking request for an accessible room for our mum. The lady at the front desk was genuinely sorry, especially since all other rooms of this category were booked. She apologized and, to compensate for the mishap, booked free breakfast for all six of us. In our opinion the quality of customer service is revealed when there are problems to deal with - and this was an authentic and friendly response and gesture.
Breakfast was served at the restaurant area next to the lobby. It was sufficient and tasty.
Should we ever do a cruise starting in Southampton again, we would stay here again.
Very convenient! To get to Southampton from London Heathrow we used Smithsforairports.com. Very good service and reasonable price. The hotel itself was in close proximity to the West Quay Shopping Centre, a large mall with many shops and restaurants, where we stopped for a quick lunch at the John Lewis Cafeteria.
No 50 yards away from the hotel was a TGI Friday’s. As it was easy to reach, we decided to have dinner there. Obviously, we were greeted with the bustle and noise typical for those restaurants, but the food was remarkably good.
Beware: On embarkation days taxis are in high demand in Southampton. Be prebared to wait up to 45 minutes in full hotel lobbies until your name is called.
Address & Website
Hotel Ibis Southampton Centre, 9 W Quay Rd, Southampton SO15 1RA, UK, +44 23 8063 4463
www.travellove.one • www.thecruise.report • www.travelandcruise.net
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